Over ons

Organisatie

UitgesprokenZaak.nl behandelt geschillen tussen consumenten en CBW-erkende ondernemers.

Het bestuur

stelt geschilbehandelaars aan.
benoemt onafhankelijke deskundigen die in de geschilprocedure een product en/of dienst beoordelen.
benoemt onafhankelijke bindend adviseurs die in de laatste fase van de procedure een bindende uitspraak doen over het geschil.

De geschilbehandelaars

zijn verantwoordelijk voor het creëren van een compleet en volledig geschildossier en hebben een rol in bemiddeling tussen partijen. Voor die bemiddelingsrol hebben zij een opleiding gevolgd.
verzorgen de communicatie richting de betrokken partijen en zorgen ervoor dat partijen de fases in het proces goed doorlopen.

De deskundigen

beoordelen het product en/of de dienst vaktechnisch.
Stimuleren en begeleiden partijen om tot een schikking te komen.
maken een rapportage op over hun bevindingen als een schikking niet lukt.

De bindend adviseurs

doen in de laatste fase van een procedure een bindende uitspraak. Eventueel voorafgegaan door nadere vragen aan partijen, de deskundige en/of een videozitting.
zijn meester in de rechten, bijvoorbeeld (voormalig) rechters, uiteraard geheel onafhankelijk.

De geschilprocedure is vastgelegd in een reglement. Hierin staat beschreven wanneer de stichting bevoegd is, wanneer de klacht van een consument in behandeling wordt genomen en hoe de procedure werkt.

Timeline Database36 Response Application Route User

14MB139,97ms

app.initialize (24μs)
app.run (454μs)
router.handle (189μs)
router.match (208μs)
route.dispatch (29,58ms)
app.dispatch (48,2ms)
route.finish (14μs)
app.finish (10μs)
app.render (44,56ms)
app.send (465μs)

36 statements were executed, 22 of which were duplicated, 14 unique10,92ms0B

select * from `bolt_settings` where `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1506μs0B10000000064b932ca0000000004e34340default
Params
1 published
2 timed
3 2025-04-05 02:32:08
4 2025-04-05 02:32:08
select * from `bolt_field_value` where `contenttype` = ? and `bolt_field_value`.`content_id` in (?) order by `grouping` asc366μs0B40000000064b932c00000000004e34340default
Params
1 settings
2 1
select * from `bolt_news` where `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) order by `datepublish` desc limit 8383μs0B20000000064b932c90000000004e34340default
Params
1 published
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3 2025-04-05 02:32:08
4 2025-04-05 02:32:08
select * from `bolt_events` where `start_date` >= ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) order by `start_date` asc limit 8304μs0B00000000064b932dc0000000004e34340default
Params
1 2025-04-05
2 published
3 timed
4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_stories` where `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) order by `datepublish` desc limit 8227μs0B00000000064b932de0000000004e34340default
Params
1 published
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3 2025-04-05 02:32:08
4 2025-04-05 02:32:08
select * from `bolt_customers` where `active` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) order by RAND()699μs0B100000000064b932dc0000000004e34340default
Params
1 1
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `slug` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1432μs0B10000000064b932c00000000004e34340default
Params
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5 2025-04-05 02:32:08
select * from `bolt_field_value` where `contenttype` = ? and `bolt_field_value`.`content_id` in (?) order by `grouping` asc279μs0B00000000064b932d30000000004e34340default
Params
1 pages
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1274μs0B10000000064b932d30000000004e34340default
Params
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1332μs0B10000000064b932d30000000004e34340default
Params
1 14
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1287μs0B10000000064b932d30000000004e34340default
Params
1 15
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1294μs0B10000000064b9332c0000000004e34340default
Params
1 10
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1291μs0B10000000064b9332d0000000004e34340default
Params
1 12
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1308μs0B10000000064b932c70000000004e34340default
Params
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1292μs0B10000000064b933290000000004e34340default
Params
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1286μs0B10000000064b932d00000000004e34340default
Params
1 6
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1297μs0B10000000064b932d30000000004e34340default
Params
1 7
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1281μs0B10000000064b9333f0000000004e34340default
Params
1 16
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1285μs0B10000000064b9333f0000000004e34340default
Params
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1263μs0B10000000064b9333f0000000004e34340default
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1252μs0B10000000064b932d40000000004e34340default
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1220μs0B10000000064b9333b0000000004e34340default
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1223μs0B10000000064b932d40000000004e34340default
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1288μs0B10000000064b932d40000000004e34340default
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1260μs0B10000000064b932d40000000004e34340default
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1 15
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4 2025-04-05 02:32:08
5 2025-04-05 02:32:08
select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1279μs0B10000000064b933390000000004e34340default
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1 10
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1288μs0B10000000064b9330f0000000004e34340default
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1299μs0B10000000064b933290000000004e34340default
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1294μs0B10000000064b932d40000000004e34340default
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1 16
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1239μs0B10000000064b9330a0000000004e34340default
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1261μs0B10000000064b9330a0000000004e34340default
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1 18
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1260μs0B10000000064b933320000000004e34340default
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1 20
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4 2025-04-05 02:32:08
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select * from `bolt_pages` where `id` = ? and `status` in (?, ?) and `datepublish` <= ? and (`datedepublish` is null or `datedepublish` >= ?) limit 1222μs0B10000000064b933060000000004e34340default
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1 19
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4 2025-04-05 02:32:08
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template: pages/record.html.twig
globals: array:14 [ 0 => "version" 1 => "environment" 2 => "user" 3 => "segment" 4 => "project" 5...

version: elvin/framework | 1.2.54
environment: testing
root: /var/www/test/uitgesproken-zaak-marketingsite/
name: Application
namespace: Project
services: paths, name, namespace, xdebug, session, environment, validation, mail, logger, authentication, data...
request: GET /over-ons/organisatie

name: category_page
method: GET
target: Project\Controllers\SiteController@page