What to do if you have a complaint about a product or service after purchase

Do you have a beautiful new sofa, kitchen, floor, bed or window covering that you are not satisfied with? And you cannot reach an agreement with the home entrepreneur? If you made this purchase at a CBW-approved home store on or after 1 January 2020, the UitgesprokenZaak.nl foundation can help you. UitgesprokenZaak.nl provides a fast, expert and independent solution to these disputes between consumers and CBW-approved home entrepreneurs. Through mediation, or through a binding decision.